As the current crisis of COVID-19 evolves, we are committed to doing everything we can to continue to support your business.
DCI remains active in support of the offices of First Responders and other agencies that remain active during this time. We recognize that our solutions play a significant role in supporting the organizations that are on the front line of the COVID-19 pandemic. We are committed to providing your organization the service and support you need and in a manner that protects our customers, our employees and our community and minimizes the disruptive nature of this situation.
DCI has taken proactive measures to mitigate the spread of COVID-19. All DCI employees are expected to adhere to CDC guidelines for hygiene and social distancing and protective materials have been provided to employees to support this endeavor.
DCI’s service team will continue to provide on-site support and remote support when requested or appropriate.
Service Requirements:
- Technicians are following CDC recommendations for washing hands, contact, sanitization and have been equipped with disposable gloves.
- All technicians are equipped with Clorox/Lysol wipes and will clean your machine prior to servicing and before they leave.
We remain operational to fulfill all supply requests and to deliver and install any new equipment you may need. Please notify us if you have any questions or concerns regarding an upcoming delivery or if you need to reschedule due to closure. Our delivery team protocol includes:
- Prior to delivery, all equipment will be sanitized.
- Our delivery team will follow the same protocol as our service technicians to ensure a clean working environment for both our employees and customers.
Our sales and training teams are equipped with remote meeting tools, such as WebEx, GoToMeeting, and Skype for Business. We are available to conduct product and software demonstrations, trainings and client meetings using virtual technology. When requested, we are available to conduct in-person meetings.
We are ready and able to help supply equipment or solutions for those who have to work from home during this time.
DCI has invested in our technology and infrastructure and together with our business continuity plan, we will continue to provide you with our outstanding service. We share the concern of our customers and we hope that this virus can be eradicated as quickly as possible.
Please do not hesitate to call on us, we are ready to respond.
